Refund policy
Due to the nature of our products, we have a no return policy.
Orders are typically fulfilled within 3-5 business days.
Once your order ships, you’ll receive a confirmation email with tracking details. We ship U.S. orders via USPS, FedEx, or UPS.
If you have any questions or concerns, you can contact us at life@winswayaromatic.com
Damages and issues
Please inspect your order upon reception and contact us within 2 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To request a replacement or refund for any of the above issue, please email life@winswayaromatic.com
• your name
• order number
• item(s) affected
• photos of the damage
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at winswayaromatics@gmail.com.
Returned-to-Sender & Refused Parcels
Returned-to-sender or refused parcels will be issued store credit, less original shipping and return shipping costs, provided there was no error on our end.
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DELIVERY TIPS FOR A SMOOTH ARRIVAL
We take great care in packing and shipping every order. To help your parcel arrive smoothly, we recommend reviewing the notes below before placing your order.
Please Check Your Address
Make sure your shipping address is complete and accurate, including unit number, buzzer codes, and any delivery instructions. If you’ve recently moved, please double-check your address at checkout - in some cases, Apple Pay may automatically select an older saved address.
Apartments, Condos, Parcel Lockers
Every building handles deliveries a little differently. It’s helpful to know:
• Whether your lobby or concierge accepts parcels and keeps them safely when you're not home
• Where carriers typically leave packages
• How parcel lockers work and where keys or access codes are left
These systems are managed by your building, so understanding how yours works can help prevent delays.
Shipping to a PO Box?
Please ensure your address includes "PO Box" or "PO" before the number (e.g. PO Box 092010). Numbers entered without this text may be read as an apartment or unit number, which can result in the wrong carrier being selected. Incorrect formatting may affect delivery. Please take care to format your address to ensure accurate shipment
For PO Boxes or pickup locations, parcels must be collected within the carrier’s holding window to avoid lost packages. Please note that once an order has been delivered to a PO Box, it is considered received and unfortunately outside of our ability to redirect or retrieve it. Please ensure someone is able to collect your parcel within the carrier's holding window.
Sending as a Gift?
Please ensure your recipient will be available to receive their order.
Can't locate a delivered package?
If tracking shows delivered but your parcel isn’t immediately visible, we recommend checking with neighbors, shared building areas, parcel lockers, or your front desk, then contacting the carrier in your tracking details for more local information from the driver.
Our team is always happy to help where we can! Please email us at life@winswayaromatic.com